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Guarantee
Your Sony guarantee: what you need to know
Sony product needs a repair? Find out if it’s covered under the guarantee..
General Sony guarantees:
These last for 1 year and cover TVs, videos, Hi-Fis, cameras, car stereos and other audio visual products.
If you need a repair, you have to show your original purchase documents. If you don’t have these, you will have to pay for any repairs.
Some other products, such as lamps, projectors and batteries have a limited warranty. To find out more, see the general Sony guarantee conditions
What’s not covered under guarantee?
You are not covered for damage caused by:
- humidity
- the product being dropped
- lighting
- the product being used in the wrong way
For more information, read the general Sony guarantee conditions
Damaged caused in one of these ways? Don’t worry, you can still get your Sony product repaired – you just need to pay a fee. Read more about repair prices and your options
Please enter your model number to access the guarantee documentation
The information is model dependant
European Guarantee Information Document.
Guarantee announcement
These campaigns are valid for products sold only in territory of
- Estonia
- Latvia
- Lithuania
Written extended guarantee contract, which is properly registered at the moment of TV purchase at dealer shop, and sales receipt has been set as a mandatory requirement in order to receive this additional service. Please demand at your dealer shops and Sony Centers!
Sony is proud to offer 5 years guarantee for Bravia LCD TV's
- with diagonal size 40 inch (102 cm) and bigger
- purchased within period from 1st of October, 2011 (7th of October, 2011 in Estonia) till 15th of January, 2012 .
Please see below for the download the full version of the Sony Extended Guarantee Terms and conditions for LCD TV’s for Estonia, Latvia and Lithuania.
Sony is proud to offer 5 years guarantee for Bravia LCD TV's
- with diagonal size 40 inch (102 cm) and bigger
- purchased within the period from 1st of April, 2011 till 31st of May, 2011
Please see below to download the full version of the Sony Extended Guarantee Terms and conditions for LCD TV’s for Estonia, Latvia and Lithuania.
Sony Baltic is proud to offer 5 years guarantee for all Bravia LCD TV's purchased within period from 1st of October, 2009 till 31st of March, 2010 .
Sony Extra Service Terms and conditions for Consumer LCD TV Products
We would like to offer additional Extra service on a charge base for your product covering repairs up to five years from the moment of TV purchase depending on your choice.
Three different packages are available:
- Extra service for the 3rd year
- Extra service for the 3rd and 4th year
- Complete Coverage - Extra service for the 3rd, 4th and 5th year including mishap in 1st-5th year .
Please draw your special attention on Complete Coverage package , where, in addition to 5 years repairs on technical faults offered, a sudden and unforeseen physical act resulting in mechanical or electrical breakdown is covered as well.
Written Extra service contract, which is properly registered at dealer shop, and sales receipt has been set as a mandatory requirement in order to receive this additional service.
The Extra service contract is only valid in the country you purchased it.
Please ask at your dealer shops and Sony Centers where competent personnel will inform you about pricing and explain about benefits you will get!
Please see below for the download the full versions of the Sony Extra service Terms and conditions for Consumer LCD TV’s for
- Estonia
- Latvia
- Lithuania
Extra service repair plan for the 3rd year
Sony Repair Service Plan Terms - 3rd yr v2 3b Estonia.
Sony Repair Service Plan Terms - 3rd yr v2 3b Latvia
Sony Repair Service Plan Terms - 3rd yr v2 3b Lithuania
Extra service repair plan for the 3rd and 4th year:
Sony Repair Service Plan Terms - 3rd 4th yr v2 3b Estonia
Sony Repair Service Plan Terms - 3rd 4th yr v2 3b Latvia
Sony Repair Service Plan Terms - 3rd 4th yr v2 3b Lithuania
