Sony are aware that the models X3000, X3500 and W4500 suffer from manufacturing faults with the screen that causes them to break at approximately 2years old. Despite this,Sony will not acknowledge existence of the fault when contacted about faulty units. The fault causes distortion most often to the left side of the screen for a minimum of 10minutes after turning the TV on, and the problem can be so extreme that units are not watchable for an hour or more after switching on.
Sony US have acknowledged the fault http://esupport.sony.com/US/perl/news-item.pl?news_id=378&mdl=KDL46XBR4 but Sony UK does not.
There are many threads with proof of the fault, and many repair centres are well aware of the fault, but Sony UK does not acknowledge the Internet (and phone calls) as proof that a fault exists.
Here are some examples of my 46X3500 exhibiting the fault.
When will Sony UK admit the fault exists?
Message was edited by: mattclarkie1