Hello Steve

If the reboot to factory settings hasn't worked, this may be an indication that there is some kind of internal fault within the camera. Am I correct in assuming that you have already contacted Sony Support online or through email as opposed to getting in touch with Customer Services by telephone?

If following the advice given so far hasn't worked (I would normally suggest the factory reset and updating the firmware - which of course you have already done), I would advise you to contact Customer Services by telephone and inform them that the suggested steps so far have not rectified the problem. From this point, you will be able to discuss a possible repair (the process for this will depend upon how long you have had the camera i.e. warranty).

The contact details for Customer Services are in the following forum thread:

http://www.sony.co.uk/discussions/message/651957#651957

Thanks,

Simon

Hello again

Glad to hear that it is working again.

Regarding non-geographic phone numbers, I feel exactly the same way as more and more companies seem to be using these numbers (0844, 0845, 0870 etc) and different phone providers seem to have different rules about which numbers are inclusive for their customers. I have started using this site when looking up phone numbers:

http://www.saynoto0870.com

They have a constantly updated database for UK based companies including alternative landline and 0800 numbers which seem to be turned off and turned on at regular intervals. In the event that you end up having to dial one of the more expensive 0844 type numbers, I have found that some companies are more than happy to call you back if you have a genuine problem/complaint.

Thanks,

Simon