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Google Apps not loading on ICS

Topic started on Aug 14, 2012 11:20 AM , last reply on Oct 26, 2012 12:06 AM

in Sony Tablet
smithson9846
smithson9846
5 posts since
Aug 14, 2012

Hi - seems to be a load of dicussion around similar topics here but i thought id ask if someone could help.  Ive bought a tablet S second hand which the previous owner says (and i have no cause to doubt him as there were some downloaded apps on there) was working fine - in the interest of wiping the tablet i performed a factory reset and commenced setup from scratch.

 

First thing that seems strange after doing some research is that on the setup when you get to the page that states set up google account to use google services (or words to that effect) there are no options i cannot proceed unless i check the box set up accounts later - once i d this things proceed as normal.  Then going to home settings accounts and sync there is no option in there for a google account all i have is corporate, email and sony entertainment network (ive synced corporate using my gmail account but this doesnt give you an option to add payment details for apps).

 

Next, going to apps and widgets there is no google play, just market and when you try to load this you get a blank white screen which momentarily says loading and then goes straight back to the apps and widgets page.  I get the same thing with the Gmail app, Videos, Talk, Ustream.

 

Ive tried clearing cache on these apps, and done several factory resets and keep getting the same scenario.  I cant load any apps (as i cant access the store) and as this is my first android machine i cant buy via my pc and transfer apps as i get google play (on the web) telling me ive not associated any devices with my account and i need to use the google play app on my device in the first instance - catch 22!

 

Sorry for the length of this (especially as my first post) but ive been tearing my hair out - any help gratefully appreciated.  Im attaching a video (sorry its upside down) showing what it does when you try and load the apps.

 

Im running ICS 4.0.3 (release 1a) Kernel Version 2.6.39.4


Attachments:
  • Thalamus.
    Thalamus.
    Written on Aug 14, 2012 8:31 PM

    Hi Marksmithson,

    welcome to Questions & Answers..

     

    could you please supply an image of your tablet's Settings screen please.? ie Model, Android Version, Kernal Version, Build, etc.

     

    Also could you let us know what model of Tablet S you have, you should be able to locate this on the back side of your tablet.?


    • Reply
  • RJJS11
    RJJS11
    1 posts since
    Aug 14, 2012
    Written on Aug 14, 2012 10:04 PM

    I'm having the same issue since the last system update to Release 1A.  4.0.3 worked fine.  My model is SGPT112CA/S.  And attached is my system settings screen.

     

    IMG_2316.JPG


    • Reply
  • Chayton69
    Chayton69
    22 posts since
    Apr 2, 2012
    Written on Aug 14, 2012 11:21 PM

    for what it is worth, i have just compared your settings with mine (which works fine) and the only difference i can see is with the Build Number. my build number is TISU0R0100110. Don't know why or how you can fix if but hope that info is useful in someway. Also noticed from your video clip that you seem to have the old Android Market and not the Google Play store.


    • Reply
  • breedBenR
    breedBenR
    921 posts since
    Dec 29, 2010
    Written on Aug 14, 2012 11:38 PM

    Do you have a google account at all? if not, create one on a pc / laptop.

     

    Can you go to Settings, Apps and do clear data and clear cache for Google Account Manager?

    Same for the Market App.

    After that, reboot the tablet.

    After that, does it allow to update the market? Does it allow to set your google account?

     

    If this does not work:

    It could be that google had blocked (the mac adress) of your tablet, because of actions of the previous user.

    You could try contacting them asking if such policy exists, and what is the policy to release it?

     

    Did the previous owner De-associate the tablet from his account ? ? ? Contact the seller.


    • Reply
  • smithson9846
    smithson9846
    5 posts since
    Aug 14, 2012
    Written on Aug 16, 2012 10:49 AM

    Hi Thalamus - Thanks for the response the Model Number is SGPT112BG/S and im attaching a couple of photo's one of the settings page and the other of the add accounts/sync option where you can see there is no Google option.

     

    Ive emailed the previous owner to ask if he has disaccoiated the laptop from his google account to see if that makes any difference.  In response to breedBenR there is no Google Account Manager in Settings and Apps - not sure if that helps point to what the problem is?

     

    Thanks for the responses guys and look forward to any enlightenment! IMG_0247.jpgIMG_0248.jpg


    • Reply
  • massilia69
    massilia69
    18 posts since
    Aug 15, 2012
    Written on Aug 15, 2012 7:07 PM

    hello,

    from france ii got the same problem than all of you.

    since release 1a ... no google store , gmail failed,  talk bug ,....

    i look forward for  your solutions ...

    marc


    • Reply
  • Leginsmith
    Leginsmith
    4 posts since
    Aug 16, 2012
    Written on Aug 16, 2012 10:01 AM

    Hi I have the same problem. I have google play but it wont connect - says server error!! Also my Gmail andf Talk wont load and just flash on the screen or freeze on the screen.

    Ive done all the suggestions on the internet but no good. Last night, last resoirt I contacted google and they haver passed my problem on to their techy team.

     

    This is a real pain in the ****

     

    I see on the internet that people with all kinds of tablets are having the same problems.


    • Reply
  • madbernie
    madbernie
    2 posts since
    Aug 21, 2012
    Written on Aug 21, 2012 11:22 PM

    Hi!

    I have exactly the same problem as you. It has nothing to do with you bying a previously used tablet. After the latest update it seems impossible to set up the google account. I have the same initial set up problem with no possibility to add an account. When I am trying to start Market/Play the application immediately stops. I tried to make a factory restore, but nothing helps. I am waiting for a fix/update, until then the tablet is useless.


    • Reply
  • smithson9846
    smithson9846
    5 posts since
    Aug 14, 2012
    Written on Aug 22, 2012 10:41 AM

    Hi MB interesting that your having the same fault - there seems to be a load of similar haults reported on the net around the same theme!  Have you been in contact with Sony and are they working on a fix  if so did they tell you how long this will be?  Ive been told that (after trying countless instructions to do a factory reset) that this has now been "escalated" to a higher technical team who will be in touch with me shortly!  Ive asked if the tablet can be flashed back to honeycomb so i can start again from there but ive not had a response to this.


    • Reply
  • massilia69
    massilia69
    18 posts since
    Aug 15, 2012
    Written on Aug 22, 2012 11:56 PM

    hi , again from France ,

    sony also keeps in touch with me ,

    and have forwarded our issue to their so called "technical team".

    with no more information about the problem issue nor the time we are about to expect, i am afraid it will last for a while... today they were still asking me a screenshot of google play error !

    keep in touch if any news


    • Reply
  • madbernie
    madbernie
    2 posts since
    Aug 21, 2012
    Written on Aug 28, 2012 8:46 PM

    Hi!

    I reported the fault to Sony (Sweden) and they said that there wasn't any solution at the moment other then the factory reset. They suggested me to sent it in for service. I still have a valid warranty so I will go back to the store where it was bought.

    Wish me good luck!

     

    Message was edited by: madbernie

     


    • Reply
  • smithson9846
    smithson9846
    5 posts since
    Aug 14, 2012
    Written on Aug 29, 2012 11:20 AM

    Sony keep asking me to do the same thing over and over again - please do a reset, that will work (well numerous resets in its still not working) please register a new google account (err ive told you i cant register a google account!) - ive asked if i can send the tablet back to them (i bought mine second hand off ebay) but they are not even answering that question.  The customer service really isnt great - plus it seems to be one email a day they are prepared to send - they send an email i respond immediately then i have to wait another day for them to come back - why cant someone just take charge of it give me a call and lets sort it one way or another? - If i ran my business like this id have no customers!

     

    Anyway bernie good luck - hope you get it sorted and keep us up to date.

     

    M


    • Reply
  • Thalamus.
    Thalamus.
    Written on Sep 28, 2012 6:48 PM

    smithson9846 wrote:

     

    Next, going to apps and widgets there is no google play, just market and when you try to load this you get a blank white screen which momentarily says loading and then goes straight back to the apps and widgets page.  I get the same thing with the Gmail app, Videos, Talk, Ustream.

     

     

    Hi,

    can someone with the Play store issue try the following please.?

     

    Touch Apps & Widgets..

    Press & hold on the Play store icon until App info appears on the top of the screen.

    Then without lifting your finger drag the icon to app info..

    In the new screen you press on Force stop & confirm.

    Then select uninstall updates and confirm & restart the tablet.. 

    Then re-install Play store & updates..

     

    If this fails to resolve the Play store problem please supply answers to the following -

    What is the current icon now, ie "Market" or "Play store".?

    If you get an exact error message when trying to access the store, what exactly does it state.?

    Please provide a picture showing the error message if possible.?

    If no error message is displayed does the the icon just flash and nothing happens.?

    Are you having issues with any other Google apps? 


    • Reply
  • pop1862
    pop1862
    1 posts since
    Oct 3, 2012
    Written on Oct 3, 2012 8:27 PM

    Hi,

     

    Same problem here. I tried just about everything but nothing helps, no updates, still old market, no device on website google play website.

     

    Back to factory setting with ICS 3.0.4...nothing

    Created other google accounts and tried them after factory reset...nothing

    Google play http://www.theandroidsoul.com/download-google-play-apk-3-8-17 install  (won't work)

    Tried different Wifi networks with strong connections...nothing

     

    Contacted Sony for support but they are turning me in circles (referenced to this message)

    Contacted Google for support no reply yet (referenced to this message)

     

    Well i'm lost

     

     

    Willem

     

     

    Tried the actions in above message. No updates, old market icon. Google market, gmail and talk won't work (as in the movie). No error message just a brief loading...

     

    Message was edited by: pop1862

     

    Message was edited by: pop1862

     

    Message was edited by: pop1862

     


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