Sony: HDR -PJ10

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HDR -PJ10

Topic started on Jun 12, 2012 9:34 PM , last reply on Jun 13, 2012 5:56 AM

in Cameras and Photo Frames Handycam

linhol

1 posts since
Jun 12, 2012

Hello,

I have just installed Play Memories Home on my computer (Windows 7, SP1). This is an new installation. I hawe never installed it before. When I open Play Memories Home, I get a message - The browser has stopped working, an error has occured, and then the program is closed. So, I am not able to se the calender and the wideos. Is this a known problem, an can I solve it? Can anyone help me?

Message was edited by: linhol

Mick2011
1,104 posts since
Jun 15, 2011

Written on Jun 12, 2012 11:38 PM

Hi linhol, welcome to the Sony Forums

There have been isloated instances of this in the past on the Forums. It's usually a software conflict of some kind. If you are PC-savvy you might be able to run a de-bug routine to find and remove the problem file(s). It's often security or anti-virus software that's the culprit.

Often the best solution is to simply use a different image browser, like Windows Live – there are any number of alternative free and commercially available apps that would work.

Hope this is of some help.
Mick
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suntattood
23 posts since
Jun 12, 2012

Written on Jun 13, 2012 5:56 AM

Try uninstalling the software and then reinstall. This works most of the time.
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